BOOKING CONFIRMATION
After making a reservation through the Hotel’s website, you will receive a booking confirmation email.
Room reservations are generally held until 6:00 p.m. on the day of arrival. If you anticipate arriving later, please inform the Hotel in advance. Otherwise, we cannot guarantee your reservation unless it has been prepaid.
CHANGING THE RESERVATION
If you would like to change or cancel your reservation, please contact our reservation service via e-mail: aristos@hotel-aristos.hr
CANCELLATION POLICY
Reservations may be cancelled according to the terms stated in the reservation offer.
If a guest fails to cancel a confirmed reservation on time or does not arrive without prior notice, a cancellation fee will apply as follows:
For up to 3 reserved rooms:
- Cancellations up to 24 hours before arrival – no cancellation fee.
- For non-refundable rates and unused reservations – 100% of the first night’s stay will be charged.
- For special packages – the full amount for all services will be charged.
For 4 to 9 reserved rooms:
- Cancellations made 14 or more days before arrival – no cancellation fee.
- Cancellations within 14 days (days 13 to 0) or no-shows – 100% of the first night’s stay per room will be charged.
Standard booking terms apply only to individual reservations, unless otherwise stated. Group bookings, congresses, and corporate offers are subject to the terms stated in the specific offer.
For packages and special offers – 100% of the total package amount will be charged.
If the cancellation is made within the specified period, the Hotel may charge for the first night’s stay per accommodation unit. For cancellations made outside the cancellation period, the Hotel reserves the right to retain the charged amount.
CHECK-IN AND CHECK-OUT
Check-in: from 4:00 p.m
Check-out: no later than 11:00 a.m
Early check-in and late check-out are subject to availability and incur a supplementary fee.
CHECK-IN PROCEDURE
Guests must present a valid identity card or passport upon check-in. The following information is collected in accordance with legal regulations:
Arrival and departure dates and times, document type and number, full name, gender, residence (state and city), country and city of birth (if born in Croatia), date of birth, citizenship, sojourn tax category, arrival organisation, and type of service.
Further details regarding data processing and protection are available at:
https://www.hotel-aristos.hr/hr/hotel/politika-privatnosti/
Payment at check-in:
If your booking has not been prepaid, the accommodation fee is payable upon check-in.
Using additional services and charging to your room:
If you wish to use services such as the wellness centre, minibar, restaurant or bar and charge these to your room, you must complete an authorisation form or provide a card pre-authorisation at check-in. This authorisation is destroyed or released after full payment is made.
Alternatively, services can be paid for individually by cash or card at each point of sale.
LATE CHECK IN
Please inform the Hotel of your estimated arrival time. If you expect to arrive after 6:00 p.m., advance payment or card guarantee is required to secure your reservation.
PAYMENT METHODS
In advance:
Payment should be made by the deadline indicated in the reservation offer.
At check-in (if not prepaid):
- Cash: EUR
- Card: MasterCard, Diners Club, Visa, and Maestro.
Advance payment details:
Turopolis d.o.o., Hotel Aristos, Cebini 33, 10000 Zagreb
IBAN: HR6624020061100441724
SWIFT : ESBCHR22
Reference number: enter the Offer/Confirmation number
WALK-IN GUESTS (WITHOUT A RESERVATION)
Guests without prior reservations will be charged according to the valid HRK price list available at Reception. The accommodation tax is not included and is charged in accordance with Croatian legislation on the Sojourn Tax.
CHILDREN – TERMS AND CONDITIONS
Guests under the age of 18 are considered children.
- Children aged 0 to 2.99 years (bed and breakfast service) – free of charge.
- Children aged 3 to 6.99 years sharing a double room with both parents (without an extra bed) – €15 per day for bed and breakfast service.
PETS – TERMS AND CONDITIONS
Hotel Aristos accepts dogs, subject to the following conditions:
- Only with a comfort room booking.
- A surcharge of €30 per dog applies.
- Guests must provide the dog’s breed when booking.
- By confirming the reservation, the owner accepts full responsibility for the pet.
Owners must comply with the Hotel’s House Rules, which include:
- No pets in Hotel dining or catering areas.
- Pets must not be left unattended or off-lead within Hotel premises.
HOTEL ARISTOS
Turopolis d.o.o.
Cebini 33, 10000 Zagreb,
T: 385 1 6695 900,
E-mail: aristos@hotel-aristos.hr
www.hotel-aristos.hr